Voyance is proud to let our clients speak for us.
James Bell discusses how EdgePerception is easy to use and provides meaningful data.
Steven Bessette used Quality Intelligence to reduce patient wait time in his two surgery centers.
Disclaimer: As these videos below were filmed prior to February 25th, 2013, you will hear our clients refer to us as ‘CTQ’ and to our product as ‘EdgeSurvey.’ Our company name is now Voyance and our core product is now EdgePerception.
Voyance’s reporting and benchmarking has given The Surgery Center a clear idea of patient perception.
Reed Martin, COO of SMP, finds Voyance’s patient, employee, and physician satisfaction surveying to be valuable and cost-effective.
Vivek Taparia, Director at Regent Surgical, uses EdgePerception to improve and grow their facilities across the country.
SourcePlus EdgePerception Testimonials
Disclaimer: As these videos were filmed prior to February 25th, 2013, you will hear our clients refer to us as ‘CTQ’ and to our product as ‘SourcePlus EdgeSurvey.’ Our company name is now Voyance and the product is now Source Plus EdgePerception.
Voyance’s CEO, Paul Faraclas, discusses how EdgePerception™ has the ability to monitor, benchmark, and improve the quality and effectiveness of the care your center provides.
When Vicki Hertko, Executive Director at Lakeview Surgery Center, switched to EdgePerception, she saw an increase in response rates, a decrease in survey costs, and an improvement in patient satisfaction.
Steve Green is the Executive Director at Scripps Mercy Surgery Pavilion and he is an advocate for what SourcePlus EdgePerception can do for you.
The monthly and quarterly reports we receive give us highly detailed information that helps us continually improve the experience that we deliver to our customers. Our group has 16 urology offices, 14 surgical centers, and 50 physicians. The reports allow us to compare scores and performances and spot trends, and provide us with critical insight into how our facilities, staff and physicians are doing and where we can improve. I would definitely recommend Voyance to others, as they are exceptionally customer oriented and very knowledgeable within the industry. –Patricia Schnably, VP Marketing & Communications, Chesapeake Urology Associates
Voyance delivers a personalized, user-friendly, and cost-effective service. They provide us with a great alternative to keeping our fingers on the pulse of our patient’s levels of satisfaction within all of our facilities. The Dissatisfaction Alerts prove an efficient method of tracking all patient concerns, and following up with them promptly. Voyance is prepared to grow as needed by their clients. – Kay Smith, Director of IT, Banner Health
Voyance is a cutting edge organization that goes the extra mile for their clients. EdgePerception and their in-depth reports have helped our organization identify areas of improvement for patient satisfaction, and educated us as to where we stand nationally. The information is delivered in a comprehensive and effective manner, and the extensive comments section is invaluable, as it illustrates the entire patient experience. We often use the quarterly reports to make internal adjustments. – Marie Bromm, QI Coordinator, Advanced Orthopaedic Centers
Voyance opens a window into our customer’s minds. We have been using EdgePerception in our surgery center for a number of years and have recently introduced it in our 3 Urgent Care Centers. EdgePerception gives us hard evidence of what we’re doing right and what areas we need to focus on to improve. As a company, they are responsive and attentive; I am an advocate for what they do.–Art Kretz, C.O.O. Glasgow Medical Center, LLC
One of the benefits of using Voyance is patient compliance. Prior to using their services, when patients left here with a paper survey, it yielded an 18-20% response rate. Now that we’re using Voyance, that rate has increased to 60%. We can now feel more confident in the responses we receive because there is so much useful data. We are very happy with their services.–Rochelle Holmes, B.O.S. at River Road Surgery Center
Voyance, in my world, is invaluable. They meet our personalized needs as a smaller facility, and they understand our size and community. Voyance lets us know how our patients feel as soon as they walk through the door, and they allow us to get that feedback so that we can provide the best care we possibly can. It allows us to look at quality, not just quantity.–Sandy Berreth, Administrator at Brainerd Lakes Surgery Center
Voyance is essential for knowing what our customers want. We have made many modifications based on the survey results – from pre-op to discharge to follow up. It allows us to provide the best care that we possibly can.–Martha Call, Director of Nursing at Ravine Way Surgery Center
In one word, Voyance could be described as excellent. The service, the product, and the price are all reasonable, and the customer service is extremely helpful. On top of using the data to improve our center, we also use the statistics to report to Medicare and The Joint Commission.–Chuck Beckett, Chief Nursing Officer at the Medical Center at Elizabeth Place – Imaging
Before Voyance, I was wasting so much time entering patient surveys one by one and attempting to calculate benchmarks and trends on my own. This system proved to be inefficient, frustrating, and a financial burden. Now, Voyance handles all of this for us, simply handing us monthly and quarterly reports. It has really taken a load off my back!–Valentina Dedman, Facility Administrator at Westside Endoscopy
The bottom line is Voyance is a top notch company. When it comes to customer service, everybody is attentive to the questions I pose and easy to work with. When it comes to their product, they have provided us with solid data, feedback, and statistics. We have implemented several changes to improve customer satisfaction because of these results.–Chris Cleland, Project Manager at Ohio ENT – Bethel Road
The valuable insight into patient experience we gain from Voyance’s reliable reporting directly impacts our organizational goals. The service measurement tools and benchmarking have allowed us to identify key opportunities to implement quality service improvements, integrate employee incentives for positive feedback, and build a culture centered on providing our patients with an exceptional care experience. We find Voyance’s services and employees to be extremely useful.–Lynne Pratt, Marketing Director – Rockford Orthopedic Rehabilitation Services
Voyance has helped our center become more efficient and more patient oriented, which is how it should be. It allows us to know what our patients are thinking when we normally wouldn’t.–Brent Fisher, Physical Therapist, Clinical Director at Burger Physical Therapy Roseville