APEX Quality Award – the Gold Standard in Service.
Voyance’s annual APEX Quality Award has been adopted as one of the more prestigious awards in the healthcare industry. Simply put, APEX Quality Award winners are determined solely by feedback given by their patients.
This national distinction recognizes outstanding healthcare organizations that demonstrated the highest level of excellence in patient satisfaction and overall care over a 12-month period. Key Performance Indicators tied closely to Clinical, Operational, and Interpersonal Measures are paramount drivers in the overall evaluation process. Each year Voyance evaluates and revises award criteria making the honor more challenging to receive. Experiential measures tied most closely to actual care are emphasized and weighted appropriately.
Voyance encourages winners to display the APEX award proudly as a constant reminder to both the organization and patients of the outstanding level of service provided.
APEX Quality Award winners represent healthcare providers that consistently achieve the highest level of patient satisfaction for a given year, providing national recognition that sets Voyance clients apart from their peers.
Below is the complete list of 2011/2012 winners, sorted by market.
- Ambulatory Surgery Centers
The AtlantiCare Surgery Center, devoted exclusively to same-day surgery, is conveniently located in Egg Harbor Township in southeastern NJ. The Surgery Center now has two locations to serve you, our location in Egg Harbor Township and our new facility in Cape May Court House.
Banner Health’s nonprofit mission is to make a difference in people’s lives by providing excellent patient care. The Banner Thunderbird Surgicenter boasts experienced staff who provide the highest standard of personalized surgical care in a convenient and comfortable location.
A premier outpatient orthopedic surgery center created in partnership with Bellin Health and the Orthopedic & Sports Medicine Specialists of Green Bay, specializing in sports medicine and a wide range of orthopedic problems including the knee, ankle, shoulder, and hip.
Brainerd Lakes Surgery Center boasts 3 operating rooms, 1 procedure room, and a staff of 29 surgeons, providing outstanding outpatient surgical care. Quality Care and service delivered to patients has made BLSC the best place to have a surgical procedure done in the Lakes area.
Carroll County Eye SC provides the highest quality care in the town of Westminster, MD and surrounding counties. We are an ophthalmology ASC with professionals who possess a commitment to provide our patients with respectful yet personal care.
CHRISTUS Santa Rosa Physicians Ambulatory SC, Ewing Halsell is a state of the art, outpatient surgical facility located in San Antonio, TX, performing approximately 6,000 cases annually. Our center has maintained the highest level of AAAHC accreditation since it opened in 2006.
CHRISTUS Santa Rosa Physician Ambulatory SC of New Braunfels is a state of the art, outpatient surgical facility, performing approximately 8,000 cases annually. Our center has maintained the highest level of AAAHC accreditation since it began operations in 2005.
Constitution Eye Surgery Center East, LLC is a state-of-the-art outpatient surgical center that was designed, equipped and staffed to provide the highest quality surgical care. Quality service and patient safety are the highest priorities at our center.
The Dearborn SC is a multi-specialty center with 5 OR’s and 2 procedure rooms performing 12,500 cases annually. All staff have a commitment and passion for the DSC and this translates into a facility with very satisfied patients.
The Doylestown Hospital Surgery Center is a fully-equipped, multi-specialty same-day surgery facility. The surgery center is owned and operated by Doylestown Hospital and meets the highest standards for quality and patient safety.
The Evansville Surgery Center Gateway is a multi-specialty SC serving Southern IN and the Tri-State Area, performing 4,000 cases annually. Highly experienced and friendly staff always provide a welcoming environment where patients receive the highest quality surgical care.
The Eye Surgery Center of Nashville opened in 2002 with a mission to provide patient safety and excellence in ambulatory ophthalmologic surgical services. With 10 physicians, 1 operating room and 1 procedure room, the center performs 3,800 procedures annually.
Developed in 1996 as an additional community service by the Glasgow Medical Center, the Glasgow Surgery Center is a 4 OR, 2 PR, multi-specialty center. A 3-time winner of the APEX Award, our exceptional staff is dedicated to serving patients and physicians.
Griffin Road Campus of LSDC was opened in 2004, creating the second multi-specialty facility with 2 OR’s serving Central Florida. Griffin Road Campus of LSDC is known for low infection rate and high quality service.
The Indiana Surgery Center in Noblesville, IN is a free-standing, multi-disciplinary ASC serving one of the fastest growing communities. It is our privilege to provide an exceptional outpatient surgical experience through cutting edge technology and customer service.
The Iowa City Ambulatory Surgical Center is a multi-specialty facility providing outpatient surgical services. The center has 5 surgical suites, performs 5,000 cases per year, and provides the highest standard of surgical care in a professional and considerate manner.
The LSDC is the largest ASC in Florida, treating over 20,000 patients annually. A multi-specialty ASC founded in 1996, it provides high quality care for 12 different medical specialties in 2 locations. It is a well known provider of choice for a large patient population in Central Florida.
Michigan Surgical Center is a multi-specialty surgical center excelling in seven areas since 1997. Our highly experienced staff provide excellent individualized surgical care in a safe, convenient and cost-effective alternative to the traditional outpatient hospital experience.
Midwest Physicians Surgery Center, an affiliate of USPI, performs a broad range of outpatient surgical procedures, backed by the mission to provide first-class surgical services in a safe and a welcoming environment with a focus on offering a high quality, service oriented environment.
The Montgomery Surgical Center was the first freestanding surgery center licensed in the state of AL. The center now houses 16 pre-operative bays, 8 operating rooms, 2 Endoscopy rooms, 19 recovery bays, a business office and waiting areas.
All of us strive to carry out our mission daily: sustain a standard of excellence whereby our physicians, patients, and employees consistently perceive the North Florida Surgical Pavilion as being qualified to deliver service in a manner which clearly differentiates us.
Northern Virginia Eye Surgery Center (NVESC) is staffed by caring professionals to serve our patient’s surgical needs in ophthalmology. Our facility offers a relaxed, patient-focused environment, state-of-the-art equipment, ample parking, and an experienced staff to meet your needs.
The Ocala Eye Surgery Center is North Central Florida’s premier multi-specialty ophthalmic surgery center. Owned by the physicians of Ocala Eye, thousands of procedures are performed here every year including cataract, cornea, glaucoma, oculoplastics and retina surgeries.
Ohio Surgery Center was founded in 1998. With 5 operating rooms and a staff of 23 surgeons, we provide outstanding ENT surgical services to adults and pediatric patients in Central Ohio. Ohio Surgery Center has been continuously accredited by JCO and CMS since 1998.
Palos Surgicenter is a successful, joint venture ASC located in the southwest suburbs of Chicago. The recently-renovated facility is proud to accept this award for excellence, as a tribute to the commitment of its owners, Board, physicians, and staff.
Sovereign Healthcare’s Paramount Surgery Center is a state-of-the-art ASC located in Mesa, Arizona, and boasts over 17 physician partners. The center provides patient care in orthopedic surgery, ENT, gynecology, general surgery, urology procedures, pain management, and more.
Physicians’ Eye Surgery Center is a state-of-the-art outpatient facility designed by eye surgeons. We are Charleston’s only independent, physician-directed ophthalmic surgery center and are staffed by specially trained, experienced ophthalmic nurses and technicians.
Physicians Surgery Center at DePaul is a multi-specialty ASC in Bridgeton, MO. Our center was developed by area physicians to provide their patients high quality, patient-focused outpatient care, and to offer patients a safe and comfortable environment to receive surgical care.
The Ravine Way Surgery Center was founded between the Surgeons of IBJI and the North Shore University Health System as the premier choice for outpatient surgeries and to provide patients and families individualized treatment options that cater to their unique needs.
Riddle Surgical Center is a joint venture created by community physicians, Main Line Health, the Rothman Institute, and Nueterra Healthcare. Located on the campus of Riddle Hospital, we offer the community state-of-the art multi-specialty surgical services in a comfortable setting.
River Road Surgery Center staff and surgeons provide excellence in surgical services to the Greater Salem community. Providing a safe, comfortable, compassionate environment at a cost savings to our community will continue to be our milepost for success.
All physicians at Riverside Spine are trained and board certified in pain medicine, and use a combination of interventional treatments, physical therapy, medications and appropriate specialty referrals to improve quality of life and often prevent the need for future surgery.
Rockford Orthopedic Surgery Center’s (ROSC) physicians utilize leading-edge technology and provide personalized care in a cost-effective manner. Each staff member provides a comfortable experience to ensure a complete and fast recovery.
Sedalia Surgery Center provides outstanding outpatient surgery care. Specialties include: Gastroenterology, Ophthamoloy, General Surgery, Gynecology, Urology, Pain. Podiatry and Orthopedics. It is our privilege to serve our community.
Shoreline Surgery Center, SSC II is a joint business venture with Yale-New Haven Hospital and physicians in Guilford, CT, providing ophthalmic, orthopedic, podiatric, pain mgmt, and general surgery. We provide uncompromising high quality care and service.
Snowden River Surgery Center was founded in 2005. We strive to provide the best ophthalmic ambulatory surgical facility while maintaining the highest quality care for our patients, family members as well as our surgeons.
Southern New Mexico Surgery Center in Alamogordo, NM was founded in June 2006 and emphasizes advanced technology, quality care, and patient safety. The facility is a multi-specialty center: Orthopedic, Podiatry, ENT, Pain Management, and Gastroenterology.
St. Lucie Surgery Center provides a patient-focused experience, the latest advanced technology, and a health care team of 40+ professionals. Over 5,000 cases are done annually across ten specialties.
The SC at Hamilton performs procedures that do not require an overnight stay, and offer the following: Gastro, General Surgery, Gynecology, Ophthalmology, Orthopedic, Otolaryngology (ENT), Pediatric Gastro, Podiatry, Plastic Surgery, Pain Mgmt, and Urology.
Surgery Center of Mount Dora is a state of the art multi-specialty ASC providing surgical care to the patients of central FL. Our patient’s privacy, comfort and safety are our primary concern. Our dedicated physicians and staff are here to care for you through every phase of your visit.
SurgiCare of Carlstadt opened its doors in 2007. With 3 operating rooms, we are committed to providing exceptional care in Orthopedics, Urology, Laparoscopic surgery and Pain Management. SurgiCare of Carlstadt has received the APEX Quality Award for the second year.
SurgiCare of Manhattan is an 18,000 square foot facility in the heart of Manhattan providing multi-specialty surgical services. SurgiCare of Manhattan has been recognized for Quality Standards of Care and earned the Gold Seal(R) from the Joint Commission.
SurgiCare of Oradell, LLC is a three OR, multiple specialty Ambulatory Surgical Center located in Bergen County, NJ. The specialties are: Gastroenterology, Urology, Ophthalmology and Podiatry. Our goal is to provide the highest level of patient care as well as promote patient safety at all times.
Columbia Orthopaedic Group is pleased to have a state-of-the-art ASC within our office. Our ASC offers same day surgery and features the latest in cutting-edge medical equipment and surgical devices to allow our physicians to perform the most effective technique for each case.
UnaSource Surgery Center in Troy, Michigan, is a multi-specialty outpatient surgical facility. The center is designed for patient comfort, with exceptional attention given to innovative, state-of-the-art technology to ensure patients receive the best and safest treatment available.
Banner Health’s nonprofit mission is to make a difference in people’s lives by providing excellent patient care. The Union Hills Surgery Center’s certified nursing staff, technicians and office staff are committed to providing a positive patient care experience.
- Diagnostic Imaging Centers
Appomattox Imaging brings a higher standard of medical imaging to physicians and patients throughout the Tri-Cities in an environment that is convenient and comfortable. Our facility offers MRI, CT, General Ultrasound, Vascular Ultrasound, Digital Mammography, and X-ray.
Buford Road Imaging Center was established to provide convenient, high quality DI in the greater Richmond area. With an outstanding credentialed staff, we offer CT, Ultrasound, Mammography, Bone Density, and X-ray with customer-friendly same day and add-on availability.
Chesterfield Imaging Center was established to provide convenient, high quality DI in the Midlothian/Richmond area. With an outstanding staff, we offer MRI, CT, Ultrasound, Digital Mammography, Bone Density, and X-ray with same day and add-on availability.
Independence Park Imaging Center proudly offers diagnostic medical imaging to patients, via board-certified on-site radiologists, a warm and caring staff, and a comfortable environment.
The Medical Center at Elizabeth Place is a physician-owned hospital emphasizing patient-focused care. The 26-bed, four operating room hospital, which is owned by 60 area physicians, serves the greater Dayton community with the latest, most advanced medical procedures.
Total Imaging - Parsons, a HCA affiliate, is a full-service outpatient diagnostic center that has been serving the Brandon area since 2008. Total Imaging has full American College of Radiology (ACR) accreditation and has board certified radiologists on-site.
The University Pointe Surgical Hospital Imaging Center serves patients in the region with easy access and convenience for MRI, CT, Ultrasound, Mammography, DEXA, Fluoroscopy and Radiologic procedures. The staff is highly experienced and focused on patient care.
- Endoscopy Centers
Central Louisiana Surgical Hospital provides specialized care for patients with elective non emergent needs. Our goal is to assist patients throughout their stay to a successful recovery, by providing a more effective delivery of health car in a comfortable setting with professional staff.
The Franklin Endoscopy Center takes a comprehensive approach in providing our services through a combination of expert medical skills and personalized patient care. Our physicians are board certified in gastroenterology and internal medicine by the American Board of Internal Medicine.
Indianapolis Endoscopy Center was founded in 1994 to serve the greater Indianapolis area. With 4 procedure rooms and a staff of 7 board certified gastroenterologists, we provide outstanding diagnostic and therapeutic endoscopy procedures.
Lebanon Endoscopy Center was founded in May 2007. We have 2 procedure rooms and a staff of 2 Physicians. We provide outpatient Endoscopy services in the Middle TN area. Our Facility has also been recognized by The American Society for Gastrointestinal Endoscopy and JCO.
Ridgewood Surgery & Endoscopy Center, located in Wichita, KS, is a second year APEX Quality Award winner as they were recognized previously in 2008/2009. Ridgewood Surgery & Endoscopy Center is an affiliate of Nueterra.
Seaford Endoscopy Center was opened to patients in 2008. It is a physician-owned, accredited outpatient endoscopy center with one gastroenterologist and a group of anesthesiologists who provide sedation. Our staff is a small, caring, cohesive group of talented and well-trained people.
The Wichita Falls Endoscopy Center has 3 procedure rooms and 12 pre/post procedure bays. Five Physicians perform an average of 500 procedures per month. Our staff is dedicated to making the patient feel like they received excellent care in a friendly environment.
- Hospitals
Celebrating 10 years of service and over 50,000 cases, Fairway Medical Surgical Hospital serves south Louisiana as a fully accredited acute care surgical hospital. Owned and operated by physicians, Fairway is equipped with 21 private suites, 8 operating rooms and 4 treatment rooms.
Midwest Surgical Hospital is a leading patient centered healthcare facility that provides specialty surgical services to the Omaha regional market. We are a physician owned surgical hospital specializing in orthopedics, neurosurgery, ENT, and pain management.
Physicians Care Surgical Hospital is a multi-specialty surgical hospital featuring 5 operating rooms, the latest medical instrumentation, with equipment for general surgery, gynecology, oral and maxillofacial surgery, ophthalmology, orthopedic, and otolaryngology.
Rothman Specialty Hospital in Bensalem, Pa., is a center of excellence. We are partners with the physicians of Rothman Institute. The hospital focuses mostly on orthopaedic and pain cases. We have 24 inpatient beds and six fully-equipped operating rooms.
- Physician Practices
AHN’s mission is to improve the health of our patients and when unable to do so, provide comfort. The Avon at West 10th Street location is a family practice, and has five physicians: Karen Johns, Andrew Cougill, Jennifer Schamerloh, Emily Abernathy, and John Beerbower.
Dr. Schuler’s mission is to improve the health of our patients and when unable to do so, provide comfort. We strive to create a culture of excellence that reflects our core values: teamwork, accountability, acknowledgement, and empowerment. AHN has 70+ practices in Indiana & Ohio.
AHN’s mission is to improve the health of our patients and when unable to do so, provide comfort. At the Eye Specialists in Marion, the doctors and staff pride themselves on delivering the highest quality of eye care with a personal touch and caring for patients locally.
Noblesville’s mission is to improve the health of our patients and when unable to do so, provide comfort. We strive to create a culture of excellence that reflects our core values: teamwork, accountability, acknowledgement, and empowerment. AHN has 70+ practices in Indiana & Ohio.
AHN’s mission is to improve the health of patients and when unable to do so, provide comfort. The Wabash location is a family practice clinic in a rural area that strives to take care of patients by educating them on their health and by keeping them healthy.
Chesapeake Urology is the leading urology practice in the Mid-Atlantic region. Our physicians use advanced treatments to manage all types of urological conditions: multiple cancers, BPH, kidney stones, incontinence, hematuria, ED, male infertility, vasectomy and reversal.
Columbia Orthopaedic Group defines excellence in orthopaedic care through a passion for clinical skill, innovation, teamwork, wellness advocacy and patient-centered care. The physicians and staff have the training and expertise to deliver the latest in orthopaedic treatment.
Ohio ENT is one of Ohio’s largest & most comprehensive Otolaryngology groups with 19 board certified Otolaryngologists serving over 10 locations. Ohio ENT is consistently recognized as a premier provider of Otolaryngology services in Central Ohio.
The San Antonio Orthopaedic Group provides the highest quality of orthopedic, medical, and surgical care. Its board certified surgeons are experienced, skilled, and subspecialty trained to care for and treat the full range of musculoskeletal disorders, diseases, and injuries.
- Therapy and Rehabilitation Centers
Advanced Orthopaedics is a full-service orthopaedic practice located in Central Virginia. Each patient is treated with the pinpointed expertise of a trained subspecialist who dedicates his entire practice to one area. The result is state-of-the-art health care.
Burger Physical Therapy provides physical rehab through its network of outpatient clinics. By evaluating and treating for a variety of orthopedic and neurological conditions, Burger Physical Therapy has become the premier provider of outpatient rehab throughout northern California.
Castle Orthopaedics and Sports Medicine S.C. is a group of board certified surgeons serving the western suburbs of the Chicago land area. We offer a full range of services to our patients, including physical therapy, MRI, diagnostic x-ray, and Dex bone density scanning.
- Previous Winners & Press Releases
Voyance’s APEX Award Winners are proud of their hard work recognized by their patients, as virtually all winners display the APEX award and letter of recognition proudly. It serves as a reminder to both the organization and the patients of the level of excellence attained as well as the optimal service that is provided.
Linda Prister, Executive Director of the Dearborn Surgery Center, a four-time recipient, discusses how being an APEX Quality Award Winner has improved their ASC.
Kelly Durian, Executive Director at Iowa City Ambulatory Surgical Center: Iowa City ASC, accepts their 2011 APEX award from Voyance’s CEO, Paul Faraclas. Here you can watch Kelly discuss how Voyance’s reporting enabled his center to become an APEX Winner.
Carol Wills, RN and Executive Director at the Indiana Surgery Center – Noblesville, a four-time award recipient, claims, “Voyance provides excellent services to our center! The data compilation has helped save us time and money, the detailed reports show us what we need to improve on, and the annual APEX award gives us industry-wide recognition.”
Each year Voyance recognizes our highest performing healthcare entities with the APEX Quality Award. APEX, defined as the highest or culminating point, is further defined by Voyance as Attributes for Patient Excellence.
The award is patient-centric, with scoring provided solely from each entity’s patients. Clinical interaction is heavily weighted in all markets, and Voyance evaluates the complementary measures we believe contribute to the effectiveness of care provided market by market. Some measures are ignored entirely as they are entirely experiential as opposed to having a direct impact on care.
Voyance’s eligibility criteria for consideration follows. Each healthcare entity must:
- Exceed the 85th percentile of their peer’s overall APEX Weighted Score
- Meet a minimum survey response threshold during the 12 months of award consideration (July – June)
- Measure all key performance indicators required by Voyance for their specific healthcare market
Healthcare Markets for the Apex award include Ambulatory Surgery, Endoscopy, Hospital, Diagnostic Imaging, Therapy & Rehabilitation, Physician Practice.