Urgent Care Centers Have Unique Requirements.
Patients have many options in selecting the location they will choose for their urgent or emergency care. Studies have indicated that patients have a clear impression of the quality of the services provided by urgent care facilities and use these impressions to select a facility. Leading facilities understand this and work with Voyance to gain the insight needed to be considered as their leading choice.
Understanding your strengths and weaknesses will allow you to properly position your facility to maximize your financial results and the care you provide.
Voyance recognizes the uniqueness aspects of each center. EdgePerception Urgent Care is a pleasant departure from a ‘one-size-fits-all’ evaluation. Our services are tailored to accommodate your individual needs, at no extra cost.
Voyance revolutionized patient satisfaction surveying over a decade ago when EdgePerception™ was born. Voyance provides our clients with exceptional customer service, and the most efficient mode of patient surveying available. With EdgePerception, your imaging center will not only promptly transform survey feedback into actionable data, but will also:
- Comply with ASC accreditation and licensure requirements
- Manage patient perceptions, ultimately improving patient loyalty and satisfaction
- Reduce surveying costs by 50%
- Increase survey response to over 50% with electronic surveying
- Timely delivery of monthly, quarterly, and annual reports via email
- Comparison with the most comprehensive peer benchmarking
- Resolve patient issues promptly with daily dissatisfaction alerts
- Improve patient loyalty and overall satisfaction
- Fully customizable surveys available in multiple languages
- Surgeon based comparison
- Utilize paper surveys as needed
- HIPAA compliant
Getting started with Voyance is easy. No hardware or software is required – just access to the Internet.
Voyance distributes monthly and quarterly reports within 1-3 business days following the end of each period. Annual Reports are provided within the first 3 weeks of the year. All reports remain in your dedicated client portal indefinitely, and are available 24/7.
Our reports balance comprehensiveness with ease of use. Each discrete section offers a different view of the data, offering multiple representations that appeal to several audiences. All facility reports include the following:
- Executive Summary
- Scores & Comparisons
- Trend Analysis
- Response Distribution Summary
- Critical to Improvement Analysis
- Survey Distribution & Response Summary
- Favorable and Top Box Perspective Analysis
- Categorized Comments
- Provider-Delineated Scores and Comments
