EdgePerception Helps Therapy & Rehab Centers Establish Themselves as Market Leaders.
Measuring patient loyalty and satisfaction is a hallmark of leading therapy providers that helps them establish the reputation critical to long-term success in their local markets. However, busy therapists do not have the time, resources, and background necessary to effectively manage this process and understand how their practice compares.
Voyance provides the tools necessary to provide the feedback to succeed and we can provide this more cost effectively than other vendors because of our technology and electronic surveying. Our standard survey allows therapists to quickly get started while allowing for customization, at no additional cost, for any unique requests.
Improve your results with Voyance and prepare for a future healthcare environment where quality is measured and rewarded.
Voyance revolutionized patient satisfaction surveying over a decade ago when EdgePerception™ was born. Voyance provides our clients with exceptional customer service, and the most efficient mode of patient surveying available. With EdgePerception, your facility will not only promptly transform survey feedback into actionable data, but will also:
- Manage patient perceptions, ultimately improving patient loyalty and satisfaction
- Reduce surveying costs by 50%
- Increase survey response to over 50% with electronic surveying
- Timely delivery of monthly, quarterly, and annual reports via email
- Comparison with the most comprehensive peer benchmarking
- Resolve patient issues promptly with daily dissatisfaction alerts
- Improve patient loyalty and overall satisfaction
- Fully customizable surveys available in multiple languages
- Surgeon based comparison
- Utilize paper surveys as needed
- HIPAA compliant
Getting started with Voyance is easy. No hardware or software is required – just access to the Internet.
Voyance distributes monthly and quarterly reports within 1-3 business days following the end of each period. Annual Reports are provided within the first 3 weeks of the year. All reports remain in your dedicated client portal indefinitely, and are available 24/7.
Our reports balance comprehensiveness with ease of use. Each discrete section offers a different view of the data, offering multiple representations that appeal to several audiences. All facility reports include the following:
- Executive Summary
- Scores & Comparisons
- Trend Analysis
- Response Distribution Summary
- Critical to Improvement Analysis
- Survey Distribution & Response Summary
- Favorable and Top Box Perspective Analysis
- Categorized Comments
- Provider-Delineated Scores and Comments
