Let Voyance Help You Get Started with CG-CAHPS® the Right Way – With EdgeCGCAHPS.
As an experienced and CMS-certified CAHPS vendor, we have the ability to offer a unique surveying approach that you cannot find with any other vendor. EdgeCGCAHPS utilizes the powerful combination of the CG-CAHPS frequency based survey with Voyance’s EdgePerception. This combination offers an invaluable blend of timely, aggregated, and actionable data, and provides you with the tools to improve patient satisfaction and patient loyalty.
CG-CAHPS’s sister survey for hospitals, the H-CAHPS survey, is already tied to Medicare reimbursement and results are currently publicly reported. Voyance clients boast the highest publicly reported H-CAHPS scores in the U.S. – as our clients consistently score above the national average for all 10 measures. Their success is enabled by the combination of the standardized H-CAHPS survey and Voyance’s EdgePerception, and we expect the same success with our CG-CAHPS clients.
Let Voyance use our proven and responsible approach to help you get started the right way – taking immediate steps to optimize patient satisfaction while preparing for CG-CAHPS.
Voyance revolutionized patient satisfaction surveying over a decade ago when EdgePerception™ was born. Voyance provides its client with exceptional customer service, and the most efficient mode of patient surveying available. With EdgeCGCAHPS, you will not only promptly transform survey feedback into actionable data, but will also:
- Manage patient perceptions, ultimately improving patient loyalty and satisfaction
- Reduce surveying costs by 50%
- Increase survey response to over 50% with electronic surveying
- Timely delivery of monthly, quarterly, and annual reports via email
- Comparison with the most comprehensive peer benchmarking
- Resolve patient issues promptly with daily dissatisfaction alerts
- Improve patient loyalty and overall satisfaction
- Fully customizable surveys available in multiple languages
- Surgeon based comparison
- Utilize paper surveys as needed
- HIPAA compliant
Getting started with Voyance is easy. No hardware or software is required – just access to the Internet.
Once CG-CAHPS becomes mandatory, all performance (scores) will be publicly reported on Physician Compare, so you will want to make sure your scores are favorable in order to guarantee positive patient perception. With Voyance, your practice will not be responsible for any aspect of CG-CAHPS Reporting, and once CG-CAHPS becomes mandated, Voyance will deliver your information to CMS on your behalf.
Voyance also distributes Monthly and Quarterly EdgePerception Performance Analysis Reports within 1-3 business days following the end of each period. Annual Reports are provided within the first 3 weeks of the year. All reports remain in your dedicated client portal indefinitely, and are available 24/7.
Our reports balance comprehensiveness with ease of use. Each discrete section offers a different view of the data, offering multiple representations that appeal to several audiences. All facility reports include the following:
- Executive Summary
- Scores & Comparisons
- Trend Analysis
- Response Distribution Summary
- Critical to Improvement Analysis
- Survey Distribution & Response Summary
- Favorable and Top Box Perspective Analysis
- Categorized Comments
- Provider-Delineated Scores and Comments
Physician Practices are facing increasing oversight from CMS, state agencies, accrediting bodies, industry associations, and investors regarding quality measurement and reporting. We anticipate this level of scrutiny will increase and EdgePerception assists practices and groups in meeting current and future requirements including:
- Licensing requirements
- Accreditation
- Association reporting
- Corporate partners and investors
- State agencies
- HIPAA
- CMS
